Akshata Gems and Jewels is a registered brand dealing in sacred jewellery, Rudraksha, gemstones, and spiritual products. We reserve the right to modify or update these Terms at any time. Continued use of our platform will be considered as acceptance of the updated Terms.

• All product descriptions, images, and specifications are for informational purposes only.
• We make every effort to display items as accurately as possible, but colours and natural textures may slightly vary due to lighting, device display, and material uniqueness.
• Rudraksha and gemstones are natural products; variations in size, shape, and appearance are expected and not considered defects.

• Prices listed on our website are in Indian Rupees (INR) unless otherwise specified.
• Akshata Gems and Jewels reserves the right to update prices and offers without prior notice.
• Payment options include secure UPI, Net Banking, Credit/Debit Cards, and Wallets. For international orders, payment via PayPal or Stripe (as applicable) is accepted.

• Orders are accepted upon successful payment confirmation.
• We reserve the right to cancel any order for reasons including stock unavailability, incorrect pricing, or payment fraud detection.
• Orders once confirmed cannot be modified. For assistance, please contact customer care immediately after placing the order.

• Delivery timelines and policies are detailed in our [Shipping Policy].
• Delays caused by external logistics providers, customs, or natural disruptions are beyond our control.
• Risk of loss passes to the buyer once the product is dispatched

• Our [Return and Refund Policy] outlines eligibility, timelines, and procedures for returns, replacements, and refunds.
• Customised, energised, or worn products are non-returnable unless proven defective or damaged upon delivery.
• All claims must be submitted with valid proof within the prescribed time frame.

• All content on the website—including logos, product photos, texts, and designs—is the property of Akshata Gems and Jewels and protected under Indian copyright law.
• Unauthorised copying, reproduction, or distribution is strictly prohibited.

• Our products are offered as spiritual tools and should not be interpreted as a substitute for professional medical, legal, or financial advice.
• Results from spiritual or energy-based products (such as Rudraksha or gemstones) may vary from person to person depending on faith, belief, and practice.

• Akshata Gems and Jewels shall not be liable for any indirect, incidental, or consequential damages arising from product usage, site access, or service delays.
• Our maximum liability shall be limited to the amount paid by you for the product in question.

• We are committed to protecting your data. Our practices are governed by our [Privacy Policy], which outlines data collection, storage, and user rights as per GDPR, CCPA, and Indian data protection standards.

• These Terms are governed by the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of the courts in Mangaluru, Karnataka, India.

For queries or support related to these Terms, please contact:

Akshata Gems and Jewels
1-33-2773/1 Kshema Nidhi, Shediguri, Ashok Nagar,
Mangaluru 575006, Dakshina Kannada, Karnataka, Bharat
Email: info@namorudraya.com
Customer Care: +91 8810640075 (10 A.M to 7 P.M IST)