At NamoRudraya, we understand that every devotee’s journey is unique. This section is created to answer your common queries about our products, orders, shipping, returns, and more. If your question isn’t listed here, please feel free to reach out — we are always here to assist you with sincerity and grace.
May your path be guided by divine light.
Rudraksha Beads
What is Rudraksha and how does it benefit me spiritually?
Rudraksha is a sacred seed associated with Lord Shiva. It is known to calm the mind, reduce stress, and aid spiritual growth. It helps balance chakras and maintain physical and mental harmony.
Which Rudraksha bead should I wear based on my zodiac sign?
You can consult our astrologers or refer to our Zodiac-Rudraksha Guide to find the most suitable bead for your birth chart.
How do I know if my Rudraksha is genuine?
Every Rudraksha sold by Namo Rudraya is certified and can be verified via our verification page or directly on the lab website using the certificate code.
Can Rudraksha be worn daily?
Yes, you can wear Rudraksha daily. Ensure you keep it clean, energised, and follow basic dos and don’ts for maximum benefit.
What is the significance of different Mukhi Rudraksha?
Is energising Rudraksha before wearing necessary?
Yes. Energising through proper Vedic rituals ensures the spiritual potency of the bead. We offer this service before dispatch.
How long does a Rudraksha bead last?
With proper care, a Rudraksha bead can last for decades while retaining its spiritual and physical benefits.
Can I wear multiple Rudraksha beads together?
Yes, combining specific beads amplifies benefits. We provide pre-designed malas based on health, career, or spiritual goals.
Can women wear Rudraksha?
Absolutely. Women can wear Rudraksha and benefit equally. Some traditional rules may apply during specific times.
Is Rudraksha effective even if I’m not religious?
Yes. Its bio-electric and magnetic properties benefit anyone, regardless of faith or belief system.
Gemstones
How do I choose the right gemstone for my birth chart?
Use our Gemstone Recommendation Tool or speak with our astrologers to get a gemstone tailored to your horoscope.
What is the difference between natural and synthetic gemstones?
Natural stones are mined and untreated, while synthetic ones are man-made. We deal only in 100% natural and certified gemstones.
Are your gemstones lab certified?
Yes, all gemstones come with valid lab certification from reputed agencies. You can verify each certificate online.
How do gemstones work astrologically?
Gemstones channel planetary energies to balance cosmic influences in your chart. They enhance positivity and reduce obstacles.
How should I wear a gemstone ring or pendant?
We offer detailed instructions along with your order. It includes auspicious timing, metal type, and rituals before wearing.
How long does a gemstone take to show results?
Results may vary, but typically changes can be seen within 21 to 45 days of proper use and rituals.
Can I wear multiple gemstones at once?
Yes, but they should be astrologically compatible. Avoid contradictory stones unless advised by a learned astrologer.
How to maintain and clean my gemstone?
Use plain water or recommended cleaning agents. Avoid chemicals and high heat. Store separately to avoid scratches.
Can I wear someone else’s gemstone?
It’s not recommended. Gemstones carry energy of the previous wearer, which may not align with your aura or chart.
What if a gemstone breaks or cracks?
A cracked gemstone loses potency and should be replaced. It may also indicate the stone absorbed negativity on your behalf.
Certification and Authenticity
Are all your products lab-tested and certified?
Yes, every product is certified either by our in-house team or by reputed third-party gemological and Rudraksha testing labs.
How can I verify my certificate through a lab website?
Visit our Certificate Verification page or the lab’s official website. Use the certificate number to confirm authenticity.
Do you provide links to the certification lab for each product?
Yes. Each product listing includes a direct link to the respective certifying agency’s site.
Are your labs recognised internationally?
We only work with NABL-accredited or internationally recognised gem and Rudraksha testing agencies.
What measures do you take to ensure genuineness?
Besides lab certification, we procure products from authentic sources and perform our own quality checks before dispatch.
Puja Services and Vedic Products
What types of puja or rituals do you offer?
We offer Graha Shanti, Rudra Abhisheka, Dosh Nivaran, Navagraha Homa, and other custom rituals.
Are your rituals performed by qualified priests?
Yes, all rituals are conducted by certified Vedic pundits with years of experience.
Can I attend the puja performed on my behalf?
Yes, you can join online or receive video documentation of the ritual.
What Vedic products do you offer?
We offer Yajna kits, havansamagri, puja thalis, copper items, Gomati chakra, and more.
How can I book a personalised puja?
Visit our Puja Services section and fill out the form. Our team will assist with date, time, and payment details.
Shipping and Delivery
How long does it take for my order to be delivered?
We ship within 2 working days. Delivery usually takes 5–7 days across India and 7–14 days internationally.
Do you offer international shipping?
Yes, we ship globally with tracking and customs-friendly packaging.
How do I track my order?
You will receive a tracking link via email/SMS once the order is shipped. You can also track via your Namo Rudraya account.
Are products packed safely during delivery?
Yes, our packaging is secure, tamper-proof, and suited for fragile items like Rudraksha and gemstones.
What are your shipping charges?
Shipping is free across India for prepaid orders. International and COD orders may have applicable charges.
Returns, Refunds & Exchange
What is your return policy for Rudraksha or gemstones?
Returns are accepted within 7 days for non-energised, non-customised products. Check our Return Policy for details.
How will I get my refund?
Refunds are processed to your original payment method within 5–7 working days of product inspection.
Can I exchange a product instead of returning it?
Yes, exchanges are allowed for non-energised, non-custom products. Reach out to our support for eligibility.
Are there any products that cannot be returned?
Customised, energised, or damaged-on-delivery items cannot be returned unless found defective.
What if I received a damaged product?
Please share images with our support within 48 hours. We’ll arrange a replacement or refund as applicable.
General Queries
What makes Namo Rudraya different from other spiritual stores?
We focus on certified, energised products with transparent verification and a strong spiritual foundation.
Do you offer astrological consultations?
Yes, both online and offline consultations are available by our panel of astrologers.
Can I customise Rudraksha malas or gemstone rings?
Yes, we offer full customisation. Contact us with your requirements and we’ll craft it accordingly.
Do you have a physical store?
Currently we operate online but offer assistance via WhatsApp and phone. Physical outlets are in planning.
How can I contact customer support?
Email, WhatsApp or call our helpline. We’re available from 10 AM to 7 PM, Monday to Saturday.
Where can I buy original Rudraksha online in India?
Namo Rudraya offers lab-certified Rudraksha beads with fast delivery and verification options. Shop online now.
Which is the best place to get certified gemstones near me?
With pan-India and international delivery, Namo Rudraya brings you certified gemstones directly to your doorstep.
How to verify original Rudraksha online?
Check the lab certificate number on our verification page or on the certifying agency’s website directly.
Which is the most powerful Rudraksha bead?
Each bead has unique power. However, 1 Mukhi, Gauri Shankar, and 14 Mukhi are known for immense spiritual energy.
What are the benefits of energised spiritual products?
Energised items carry activated mantras and vibrations, accelerating spiritual results compared to raw products.